John Storey
Hello and welcome to TaxVibe, a podcast of The Tax Institute where we peel back the layer with the Australian tax world. I'm John Storey, Tax Counsel at The Tax Institute and host of today's episode. Today, we'll be exploring the intersection of education, recruitment and the rapidly evolving nature of technology, particularly AI. I'm joined by The Tax Institute's director of learning, Sharon Smulders and Richard Kennedy, Director of Finance, Accounting and professional services at Randstad, Australia. Sharon and Richard, welcome to TaxVibe.
Sharon Smulders
John.
Richard Kennedy
Thank you, John.
John Storey
I thought I'd get today's conversation started by telling a little personal anecdote about artificial intelligence. The Tax Institute runs an intern program with Melbourne University. So I get to see a lot of young students who are looking to start a career in law or tax and I get to talk to them about what uni is like nowadays, their future and their careers. And a recurring theme that they tell me is concern about AI, one intern told me that if you sit around at the at the at the lunch room and get talking about career in the future. Inevitably, the discussion will be worried about AI, and the concern is that these graduates, having invested a lot of time and money in their degree, by the time they graduate, there won't be any jobs there for them. Are you guys seeing this? Is this something that relates to you as well, with the young students and young recruits that you speak to, and what would you say to them?
Sharon Smulders
Well, John, if I start off, sorry, Richard, definitely a lot of the I go to a lot of the universities as well, and even amongst our graduates or our candidates, they it is a fear, but I think they're realizing that they need to adapt their skills. I mean, when Excel came out the first time, we were all worried it's going to take over. You know, some of the CFO roles and stuff, and all it's been is actually a tool to assist them to improve what they're doing and give them more time to do some of the stuff that they never got to do. And I think that goes back to learning what the skills are that they're going to require to stay relevant in the next 10 to 15 years. And I think that comes back to curiosity and adaptability. They have to be willing to experiment and learn. So for instance, just learn how to use the AI tools effectively and ethically, but understand the limitations and risks thereof, and no not know when not to rely on the AI. And I think that comes to my next point, which I think is a critical skill, is the ability to use your professional judgment and critical thinking. And that comes from attempting the problems themselves before going to AI to see if their solutions are correct. Because when your expectations are violated and then corrected, that's where the true learning happens, and that's the, you know, the deep dive into learning, which I think a lot of them are going to miss now with AI coming into to force, but it goes back to the normal skills that are still going to be required, which is communication skills, which is especially critical in the tax environment where you need to explain complex tax matters to your clients in a way that they can understand it, not being tax professionals themselves. And I think that ability to communicate will build the trust, and that's a very critical element that I think AI can never take away.
Richard Kennedy
I'd absolutely agree. Sharon, yeah, I think that there is definitely a sense of AI anxiety out there for our candidates, and particularly new graduates coming into the market and having completed their studies. And many interns and students are worried about these tools. And you know, the dawn of AI, and how will it affect roles in the future and their future roles as well. I guess my advice to people, when we're speaking to them on a day to day basis is that AI is, it's not the competitor, but it's actually a really powerful assistant for us to use in any walk in life, whether it's, you know, tax accountants, or whether it be architects, or whether it be recruitment consultants as well. We use it on a day to day basis. So I and it can process data, yeah, absolutely. It can draft documents, absolutely, but it just can't replace the judgment, you know, the ethical oversight and the relationship building that professionals, including tax professionals, can do, yeah? So I would say to stay ahead of the game. It's one is acknowledging the shift and then understanding the value and that we need to present as humans as we move away from data entry into actually interpreting the data and presenting good business partnering case studies for our business partners. So it's an exciting time, rather than an anxiety causing time, it's an exciting time with embrace and and get on board and and that learn the power of the tools that are available.
John Storey
Yeah, I definitely think people should look at this optimistically, as as potentially, if you're a student, you're going to come out with more advanced skills. Because to me, I see that there are sort of two, two sort of skill sets that will be at a premium in an AI environment, and that they're not necessarily skill sets that you would normally associate with each other. The first one is getting really good at the using AI. If AI is the future, get really good at it. And I know we circulated an RMIT University study that looked about AI in the workplace. And I'll name and shame myself in these statistics, it says 84% of workers use at least one AI tool, but only 7% have advanced AI literacy. I am totally in that 84% I do use AI but I use it as a glorified search engine or to help sharpen up an email or something like that. I don't I don't have the core skills. The other skill that I think that it brings to a core is, I can certainly imagine that clients that they may very well understand that AI is aiding the research or whatever, but they still want the comfort of a knowledgeable human being to explain it to them. And those sort of personal skills, I think, could become even more of a premium, people who can actually be the face of the research and explain it to clients. Is that right? You think those two like getting really good at the use of AI, becoming literate in it, but also those human skills.
Sharon Smulders
Spot on, John, I think you know, learning the different I mean, I know individual that uses four different AI tools to do different things and training them in the way that you need them. So the one is for mergers and acquisitions. The other one is for presenting PowerPoints, the other one is for keeping minutes. So it's using the best of all the different tools that will give you the best result and make you work a lot faster. I mean, it's saving so much time if you know how to use it correctly and if you provide the correct prompts, etc. So knowing how to use it is critical, and that's part of our role is to teach our candidates how to use it, not only correctly to make it more efficient, but also ethically. I think that's one of the biggest concerns that I'm having, especially in the tax environment with privacy. Tax environment, tax information is really personal and private and should be protected, and a lot of people don't want to share that information with, you know, AI chatbot or something like that. So it's understanding the risks involved with using it. So by all means use it, but also be aware of the risks involved in using it and use it ethically and responsibly. But it definitely cannot take away the personal interactions. As you said, it's absolutely critical, and that's where I said, that's when you build a trust rapport with your clients. It's you learn to trust somebody working with them more than you just don't get that feeling from from Ai chat bot.
Richard Kennedy
Absolutely, yeah, I agree. I agree. I would say that from a from a generational perspective, you know, interns might be worried about AI and, you know, the skills that they need to develop. But likewise, John, we pre, we prepare a work monitor survey, which is a global and it's a global survey which is completed by 1250 companies and hundreds of 1000s of people. And the results are quite stark in terms of the adaptation of AI with Gen Z workers they're currently utilizing and feeling comfortable. 74% of Gen Z are comfortable versus 59% overall of the of the research, so they're in a good position moving out of studies into the workforce. But it's the human centric skills that will stand people apart as we move into this new chapter of the working world, and it's really the soft skills are now the hard skills, that we need to be able to demonstrate, ie communicating, you know, communication, empathy, complex problem solving skills and obviously translating the data that's being provided to us now into language that's understood by the business user. So. So again, it's the shift, it's the continual learning mindset, and it's the development of those interpersonal skills that are required.
John Storey
The technology seems to be progressing so rapidly.
Richard Kennedy
Rapidly.
John Storey
Yeah, even just a couple of years ago, it was found that AI was pretty easy to trick and made pretty obvious mistakes and sort of stuff. But it's getting better and better. So I guess a concern for like a four year undergraduate degree is whether it's going to keep your skills up to date. Because I mean, the technology that was in place when you started your degree may not be the same as when you finish. Sharon. How has The Tax Institute's course? How do we keep it up to date for for that sort of development?
Sharon Smulders
So we have a like, I said, adaptability is important. We specifically on the AI front. AI front, have a Gen AI action plan that we're implementing. It's also being monitored by TEQSA, so it is a requirement that we actually do this. So we have a specific Gen AI course that we've debated for our candiates, just providing them with an introduction and getting them used to the field and specifically what is allowed and not allowed. And I think our responsibility to teach the ethical use is a huge responsibility, because we've seen in the media releases and all that sort of thing, of the problems that can arise when you aren't using AI ethically. So from a professional perspective, we're trying to ensure that all our candidates are or understand how to use Gen AI, whatever form it may be, but also to use it ethically and know the risks involved with doing it. But we still have the obligation to ensure that they understand the technical side of the content, and that's our bigger role, I think, is ensuring that they know what is is there. And we update our materials annually, as you know, tax changes constantly, so we have a huge update at the beginning of the year where every single one of our documents saying all our what 15 courses change, and we update it for a particular income tax year. And then we have three studies, study periods per year. So obviously there are changes during the year that affects our assessments, but we issue them with supplementary updates in the subsequent study periods, providing them with the information about the changes to the legislation, and that keeps them abreast of things that are happening. And I think it's important to note that all these changes are being done by industry practitioners, so that ensures that our curriculum reflects both the technical accuracy but also real world application.
Richard Kennedy
And I'd echo from a from a recruitment and from a commercial and corporate perspective that learning is continual learning. Now, when you're out in the working world, you know, we're seeing a massive shift towards modular learning, or micro credentials. Yeah. So.
John Storey
Could you maybe, could you maybe just explain that concept of micro credentials a little bit?
Richard Kennedy
Yeah, absolutely. I think it's incumbent upon the individual, but also incumbent upon their employer to ensure that, you know, our our employees are as literate as possible within AI, but also within all of the technological advancements, but also that technology is moving so quickly, that if we're partaking on courses that are taking months and months and months, that sometimes we can be behind the girth by the time that we've ended the course, when we get into the commercial world. So micro credentials, in essence, are short term courses which keep up to pace with technology, yeah, and there's also just in time learning as well. So if we are, you know, looking at upskilling on the job for a specific project or for a specific, specific contact or piece of work, which is then a continual, continuous professional development life cycle where employees are no longer coming out of university, and, you know, obviously continuing to learn, but learning in a more short timeframe sense, to ensure that their skills are up to speed with the current job market, and they're required.
Sharon Smulders
Richard, if I can add on to that, I mean, I think what's happened is, is that workers are needing the learning to fit around their work and not necessarily take them away from their work.
Richard Kennedy
Oh yeah
Sharon Smulders
So, you know, most of our candidates are already employed, so they're constrained by time costs, you know, family caring responsibilities. So it's, it's hard for the traditional learning models to keep pace with these rapid modern changes. I mean, in a bigger university context, to change a program, or, you know, the course content, could take up to two years if you have to go through all the approval processes, whereas now, with the micro credentials, it allows professionals to upskill quickly, but in a targeted area. So instead of doing a whole big course just to get a little bit out of here that you're actually going to use in your work environment. You now can pick and choose exactly what you're looking for and focus on that and do the 10 hours or whatever it generally is, by choosing the correct micro credential. And you can apply that learning immediately, and you can stay current without actually committing to these lengthy programs to get a certain part of it that you actually need.
Richard Kennedy
Yeah, absolutely. Again, our work monitor survey. It highlights that from a corporate and a commercial world that we are lagging behind the Gen Z, millennials and people that are leaving university, 72% are seeking continual learning and micro credentials, whereby at this moment in time, the majority of corporates, it's 56% of Gen Z say that their employers are offering them the opportunity to learn as well. So again, it's incumbent on the individual, but also the corporate, you know, uplift and they're offering in terms of continual learning.
John Storey
I guess the where the longer form study, so obviously undergraduate university, but also Sharon, the CTA course that The Tax Institute runs, is that other side of it, that that critical thinking that you need to have to be able to work with AI rather than be a slave to it, that that feeling that this doesn't feel right, or the ability to check the results of the AI or whatever it is. So maybe I'm overly hopeful, but I think there is still a place for for longer form learning, perhaps at a younger age to develop those core critical thinking skills. Would you agree with that?
Sharon Smulders
Oh, most definitely. And I think building a strong foundational knowledge is absolutely key, and you can only develop the problem solving skills once you have that foundational knowledge. And I think that's the part that we kind of skipping, or AI might force individuals to skip, and that's why I said you have to actually attempt the problem yourself and be corrected to see where you went wrong, to actually get the learning experience, because that's what's going to develop your problem solving skills so you won't pick up. There's a problem if you don't understand what the core legislation is saying, and that takes time to learn. So yes, AI can generate all of that for you, but you're missing that learning opportunity by not getting something wrong and learning where you went wrong. So there definitely is pace to get the I mean, the foundational knowledge is, like I said, absolutely core. And that's, it's a lengthy process to get that in the tax environment in any case.
Richard Kennedy
It's critical, absolutely to Sharon's point. It's foundational core learning. And then when we move into the corporate world is then what are we looking for? We're looking for that core learning. We're absolutely looking for GPAs as well, but we're then looking for candidates that understand and have the latest knowledge in field continual learning. So they can showcase continual learning post graduate and you know, and that they have specialised training in the field that they're looking to move into. Yeah. So whether it's a tax accountant within practice, or whether it's tax accountant within a specific profession or specific industry, we'd be looking at the relevant and the relevant experience together with continual learning and but also then tech adaptability, yeah, so being prepared to discuss specific examples of how, how the individual has used technology to improve processes and to solve problems together with their own personal learnings and experience.
John Storey
Richard, are employers looking to test these skills during the recruitment phase? Is that something that? And if so, how were they looking to test those or is it more looking at their qualifications and work experience?
Richard Kennedy
It's qualifications, work experience. I don't think we've got to the stage where we're looking at testing as yet, but we are definitely looking at case studies, you know, and individuals that are able to, yeah, that are able to articulate projects, programs, change management situations that they've been through, where they've had to utilise and implement absolutely and, yeah, together with, you know, the professional affiliations as well, so and by showing that you have a vested interest and that you are bought into, let's say, The Tax Institute, and you're a part of that association, and you're taking micro credentials, And they're doing continual learning, and you're also involved in exciting projects in the commercial world, whether it be pre graduation or post graduation, it stands you in good stead for your next move.
Sharon Smulders
My son's going through the employment phase, and some of the bigger firms are actually using AI, to go through the, you know, test their skills, which is quite interesting. And so it's getting there. I think the recruits, recruitment age, well, the bigger entities, like I said, are using AI to test some of these skills already. So it's getting there. It's definitely getting there.
Richard Kennedy
Yeah. I know that. I know AI is being used absolutely to sort through and pick the candidates in the first instance, but from our clients perspective, AI is there and it's becoming prevalent. Definitely.
John Storey
That's that's why I'm always very polite to chat GPT and copilot and those sort of things. I if I'm rude, I think it's going to remember me, but I might be biased, because I'm a tax professional, but tax is it's an extremely complex area of professional practice, not only in its technical complexity, but how frequently it changes. So I've always, you know, kept myself, maybe naively satisfied that of all the professional areas to be replaced by AI, it'll hopefully be the last, because it might be the hardest. Sharon, am I? Am I being naive? Am I am I kidding myself? Or is that the reality that tax is still a very difficult area to master, and there will be a premium for the young graduates who are willing to try and master it.
Sharon Smulders
John, I was with you in the same thinking. I was also thinking, you know, tax from our assessment perspective, I think we were safe. We're using real life scenarios because our examiners are tax practitioners, so they out there in the real world, providing real world scenarios in our examinations. But I've been speaking to a lot of individuals, in corporates, large listed companies, banks, that sort of thing. And they also said, you know, I was not very good from a tax perspective in the beginning, but it's improving, and it's improving at a rapid pace. And I think the scary thing for me, though, is a lot of individuals are relying on on chat, GPT or AI to assist them in their tax matters where they previously would have potentially gone to a tax agent, which is problematic, because, yes, as you said, John, there are certain things that AI is not there yet, and it's not going to be there for a while, but I'm not saying it's not going to get there. It is very intricate, very complex, but it's managing. It's learning. I think AI learns as we provide all these sort of scenarios. But there, again, is a privacy element, and a lot of people don't want to share their personal or business transactions on the internet or using AI. So that could potentially limit the scope. So I still feel I'm with you. I think it's definitely not there yet, but we've got to watch the space. It's frightening, but it's getting better. It's definitely getting better. But again, the fundamental knowledge of tax and the complexity, it cannot cater for everything. I even had a, you know, AI was great. It gave me the right answer, but it had in the incorrect calculation, and I kind of got into an argument with it, and I was trying to be polite, because it was not giving me the correct calculation, which I know it was, but it got stuck in its way. So, yeah, I think individuals need to to again, exercise caution, we're relying on this. It is getting better, but it's not there yet from a tax perspective, yes.
John Storey
Yeah, Richard, how I mean, I is tax graduates still highly sought after? I at the sort of accountant discussion groups I attend the they're always flat chat and looking for good staff is, is that still the case for now?
Richard Kennedy
It is still the case for now, absolutely. And Sharon's point, AI is improving. It's not there yet, but it is improving. And it's paramount that the graduates coming out from tax based degrees keep up to date and keep contemporary and continue to learn, continue to evolve. Be involved with AI as well, and with an air of caution, absolutely, and, but, yeah, stay ahead of the game. And I think, and you know, it's an it's an opportunity for graduates that are comfortable within the AI world that, you know, there's a there's a mentorship piece, and that mentorship piece is now two way that graduates, you know, and Gen Z, coming into the workplace that are comfortable and well versed with AI can utilise more experienced professionals, from a people skills perspective that we were speaking about earlier, from a stakeholder management people from an EQ perspective, whereby the generation that are already in the working world can utilise graduates and Gen Z that are comfortable in AI to upskill and learn AI. So it's a it's a two way street right now, and those skills are absolutely attractive to employers. Yeah, absolutely,
John Storey
Yeah. I love that idea. I mean, it definitely does seem to be a bit of a generational gap between the younger generation that, have you know, been born with an iPhone in their hand and and the older generation who have learned to adapt to it, but aren't as, maybe quick to pick it up, or is reliant on it. And, yeah, I think that's a great idea. Great idea of the experience helping the younger practitioners, but their AI literacy and others. They bring that to to the party as well. Yeah, no, it's a really interesting way of looking at it. Sharon is there? Do you how? Where do you see the future of of of education, in in the tax base, if you to look forward to the future. How will it will? How will it evolve? Yeah.
Sharon Smulders
Well, yeah, it's going to be an aid. I think it definitely will. Will be an aid to assist tax practitioners in not only running their business or from a business management perspective, but also in applying the tax advice. But again, it comes back to the fact that tax education, it's, I think students need to approach it with a mindset that tax is not about memorisation, it's about understanding the principles that led to, you know, the provisions in the legislation, and then being able to apply those principles to real world scenarios. So I see the focus being on building a strong, foundational knowledge, as I mentioned before, and developing the problem making skills for individuals coming through. But most importantly, as we've been discussing this whole time, is is they have to have a commitment to lifelong learning, early because, you know, in tax, the learning never stops. It makes it exciting and ensures employability, but it's something that we need to do. So I think it's going to be a continuous journey, and it's going to change to a certain extent, but I see AI, as Richard said at the beginning, more as an aid than an ultimate tool, and being able to communicate. And there's always going to be a place for human element, and I think that's what a lot of the younger generation are missing, that we can teach so they can teach us the AI stuff, and we can teach them how to to do the communication, which is something I think a lot of them are lacking because they just haven't had that exposure, covid and all that sort of stuff included.
John Storey
You've both been really generous with your time, but if I could maybe just ask you in turn, one, one final question each. Richard, if you could give one piece of advice to graduates looking to enter the workforce at the moment, what would it be?
Richard Kennedy
One piece of advice?
John Storey
Maybe two.
Richard Kennedy
Just one. No. Number one piece of advice would be, stay connected and stay current. So you know, the tax world is a community, and I mentioned The Tax Institute earlier and make sure that you're involved with The Tax Institute, that you're seeking mentorship, and there's that reverse mentorship piece I've just mentioned a moment ago. Attend industry events, you know, and be remain, stay curious about technology, you know. Stay contemporary. Stay up to date. You know, it's, it's a changing world. Your craft will be changing as well. And so, you know, the technical degree that we've been speaking about, and Sharon's been speaking about as absolutely as the foundation, but adaptability and is how you'll, you'll build your house, and how you'll build your career with that solid foundation underneath you.
John Storey
Yeah, it's, it's amazing in this online world, but old fashioned networking, human connections, it gets opens a lot of doors.
Richard Kennedy
Absolutely.
John Storey
It still does, and tax is a pretty small world. Sharon, what's your advice to students? If you could provide one piece of advice.
Sharon Smulders
Be curious and adaptable, as Richard said, I think being curious and putting your hand up asking questions, never be afraid. And I think a lot of them aren't afraid anymore, but don't be afraid to ask. Afraid to Ask a question. But tax is such an important and exciting area to be in, and it's so broad and vast. So there's so many opportunities in it. It's finding your passion amongst that and and just yeah, staying open, staying open to ideas of opportunities. If there's any opportunities, you know, everybody's in the same boat. We're all learning at the same time. But if there is an opportunity, put your hand up. I, you know, find an opportunity in one of similar to what the TaxVine is. And I got to work with the World Bank, so it's looking for these opportunities where you can can add input and learn along the way, and they're more than happy to guide you. And I think that's, don't be afraid to learn, but be curious and adapt if you have to, because I think it's going to be continuous adapting and, of course, continuous learning. But it's exciting, so, yeah, stay excited.
John Storey
Well, I don't know if you've calmed the nerves of the uni students or not, their nerves probably won't be calmed until they're sitting in that corner office..
Sharon Smulders
It's exciting.
John Storey
Richard Kennedy, Sharon Smulders. Thank you so much for being on TaxVibe.
Sharon Smulders
Thank you, John.
Richard Kennedy
Thank you, John. Thanks. Sharon.
Sharon Smulders
Thanks, Richard.