This session addressed the potential digital disruptors in your firm and the tax industry as a whole, and assist you in developing strategies to embrace these developments including:
- dealing with the digital government
- entire digital interaction with your clients
- the use of mobile technology
- cognitive computing (IBM Watson)
Failure to recognise these disruptors may have a negative impact of your profits as well, and could adversely impact your interaction with your clients. Many, if not all, of your clients are also facing their own digital disruptions and may need input from you on what it means to them.