The digitised and automated approach works well for tax agents and taxpayer interaction on most vanilla issues, but what happens when it doesn’t?
This session covers:
- Larger taxpayers have dedicated officers and contact points, but where do SMEs stand?
- Disputes, private rulings and other matters that require some intervention experience significant delays on simple matters, and much longer on matters that are more complex
- Is it an ATO resourcing issue as everybody says? Can they fix it – allocation of budget funds, getting the right staff? and
- Can we help as advisers to better prioritise and direct? Possibly, but we need ATO engagement of this, as it’s currently not working.